Network
Support
An
integral part of any day to day business operation is the continual
high performance of your computer network... it's our job to ensure
that your computer network meets your daily requirements.
The
provision of a Computer Support Agreement (CSA) is an essential
part of the support services that The Infinite Group (Aust) Pty
Ltd provides to a wide range of our clients. The Infinite Group
has been providing support services to organisations over a period
of time, and understands that business can not afford down time
of their computer system, as it is an integral part of their day
to day operations.
The
Infinite Group understands that all successful organisations require:
therefore, The Infinite Group designed a Computer Support Agreement
to meet the needs of our clients.
CSA
- Computer Support Agreement The provision of the standard support
services has two key components:
Proactive
on-site support Reactive on-site support Proactive On-Site Support
Proactive On-Site Support can be provided by an Infinite Group
Systems Consultant. It is suggested that our Consultant attend
the site on a fortnightly or monthly basis to conduct systems
administration, preventative maintenance, check system performance/configuration,
and maintain face to face liaison with your company personnel.
Some of the services that can be provided as part of a Proactive
On-Site visit are listed below:
system
administration
system documentation
problem determination system
performance/configuration
management backup/restore procedure and execution
PC component asset register
An
Infinite Group Systems Consultant will automatically attend your
organisation's site as per an agreed proactive visit schedule
- there is nothing your staff need to do to action this support.
Reactive On-Site Support
If
Reactive On-Site support is required, your organisation has four
(4) priority options to select from when logging a call with The
Infinite Group. The Priority of the call will depend on the severity
of the problem. Below are the options that are available :
Priority
A - Infinite Consultant to be on-site within 4 working hours
Priority
B - Infinite Consultant to be on-site within 8 working hours
Priority C - Infinite Consultant to be on-site within 24 working
hours Priority D - Infinite Consultant to be on-site within 3
days / or is a planned activity.
Once the call has been received, an Infinite Group Systems Consultant
or Administrator will phone the Site Contact to initially assess
the problem, and will then organise for attendance at the site
within the nominated time frame.
Reporting
A monthly report detailing service utilisation for both Proactive
and Reactive support will be provided to your organisation. This
will outline: Problem reported & by whom
Requested
response time
Actual response time
Problem resolution details
Total labour time to resolution
Monthly reporting will allow you to keep on top of your computer
systems performance, also giving you the necessary statistics
required to pinpoint where system upgrades or staff training may
be required.
Contact
The Infinite Group regarding a CSA to suit the needs of your organisation.
Our
Consultants
The
consultants of The Infinite Group are highly educated and trained
on a regular basis to keep up with the rapidly changing technologies.
Businesses who use The Infinite Group have reliable support for
their technology needs. Infinite consultants strive to minimize
down time by responding quickly to get businesses on track.
Business
objectives can be met with the dedication given to each client
and the methodology used. While providing service to the client,
The Infinite Group takes interest in their clients' business and
success in order to recommend products that are best for their
needs and serve clients better. The Infinite Group works with
their clients, in doing so the consultants have great listening
and communication skills.
Contact us
